Understanding and confronting our unconscious biases is a critical part of creating inclusive services. This Micro-credential helps you identify common stereotypes and assumptions that can impact service delivery—from believing that all disabilities are visible, to speaking to carers instead of directly to the person with disability. You’ll explore how language, behaviour, and implicit bias influence interactions, and learn tools to challenge these biases. Importantly, you’ll discover that equal opportunity often means different treatment to achieve equity, not sameness.